Contact Us

Help & Support

Find help with managing your account, making payments & Virgin Money Rewards.

Bank & Save Support

13 81 51

General Enquiries

Secure Chat

Chat in the Virgin Money mobile app.

Help & Support

Find help on balance transfers, rates & fees, credit limits & managing your account.

Credit card support

13 37 39

General Enquiries
We're available 8am to 8pm Monday-Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays.

+61 2 8288 2222

Lost or Stolen Credit Card enquiries

Help & Support

Find help on variable or fixed rates, LVR, repayments, offset, redraw, managing your account & The Hub.

Home loan support

13 81 51

General Enquiries | Home loan & offset account

Want us to call you?

1300 948 000

General Enquiries | Macquarie Bank managed home loan

Help & Support

Find information on managing your policy, general cover & no claim discount.

Car Insurance support

1800 887 707

General Enquiries

1800 788 692

Roadside assistance

Help & Support

Find information about insurance cover, managing a policy, claims & excess.

Home & Contents support

1800 887 707

General Enquiries

1800 724 678

General Enquiries | Existing policy

Help & Support

Find information on cover, the claims process & income protection jargon.

Income Protection support

13 54 33

General Enquiries | Policies purchased after 16 June 2021

1300 814 990

General Enquiries | Policies purchased before 1 April 2021

Help & Support

Find information on claims, premiums, cover, bereavement support & insurance jargon.

Life Insurance support

13 54 33

General Enquiries | Policies purchased after 16 June 2021

1300 814 990

General Enquiries | Policies purchased before 1 April 2021

Help & Support

Find help on USI or ABN information, accessing your account, investments & insurance.

Superannuation support

1300 652 770

Super Customer Care | Individuals

1300 855 040

Super Customer Care | Employers