Find important information and answers to frequently asked credit card questions.
General enquiries and Lost & stolen cards{highlight-column}
{hero-cell}
We're available 8am to 8pm Monday-Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays.
If you are overseas, please call us on one of the numbers listed below.
For customer service & Lost and Stolen cards
Customer Due Diligence
If you have received communication from us relating to Customer Due Diligence, it is important that you contact us.
1300 988 095
+61 3 8615 3099 (from overseas)
Mon – Fri 8am to 6pm and Sat 9am to 2pm (AEST/AEDT)
Experiencing Financial Hardship?
View more information on how we may be able to help.
View more information on how we may be able to help.
To send us a secure email to discuss your account please send us a message via the secure mailbox in your online account
If you have a question regarding your credit card, such as 'how to make payments', 'what's our Bpay code' or 'how to change your card PIN', why not check our FAQs which may help answer a question or two.
Make a credit card payment by cheque
This address is for credit card payments only.
This address is for credit card payments only.
Virgin Money
GPO Box 4299
Sydney 2001
GPO Box 4299
Sydney 2001
applicants{highlight-column}
{hero-cell}
Continue your saved application
Check your application status online
Upload your supporting documents
Email your supporting documents:
You should be aware that email is not a secure
communications channel and this in an unmanned
email address for documents only.
You should be aware that email is not a secure
communications channel and this in an unmanned
email address for documents only.
Post your supporting documents
Virgin Money Cards
Reply Paid 1625
Sydney, NSW 2001
Reply Paid 1625
Sydney, NSW 2001
feedback-or-complaints-relating-to-your-credit-card{highlight-column}
{hero-cell}
Would you like to give us some feedback?
Would you like to lodge a complaint?
How to lodge a complaint
relating to your Credit Card
relating to your Credit Card
accessibility-services{highlight-column}
{hero-cell}
National Relay Service
If you are Deaf, hard of hearing, or have a speech/communication difficulty you can contact us using the National Relay Service by:
Step 1
Contacting the NRS through your preferred call channel detailed on NRS call numbers and links.
Step 2
Providing the NRS with our phone number 13 37 39 and they will assist you to speak with us.
Customers who have difficulties understanding written or spoken English
Learn how our interpreters can help you with information on our products and services.
At Virgin, we recognise that you may prefer to speak to us in a language other than English. Our interpreters speak a wide variety of languages. Contact us on 13 37 39, and we can arrange for an interpreter to help you (subject to availability).
At Virgin, we recognise that you may prefer to speak to us in a language other than English. Our interpreters speak a wide variety of languages. Contact us on 13 37 39, and we can arrange for an interpreter to help you (subject to availability).