Make a claim
We’ve recently made changes to our insurance provider, so the team you need to contact may be different depending on when you purchased your policy.
Virgin Money Insurance Policy
Underwritten by Auto & General Insurance.
If your policy has a start or renewal date before 3 October 2025
Making a Claim
This information relates to Virgin Insurance policies issued by Auto & General Insurance Company Ltd purchased before 3 October 2025.
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Make a Claim with Auto & General{button-group dropdown-list inverse-button}
Virgin Money Insurance Policy
Underwritten by Honey Insurance.
If your policy has a start or renewal date on or after 3 October 2025
Making a Claim
This information relates to Virgin Insurance policies issued by Honey Insurance purchased on or after 3 October 2025
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Make a Claim with Honey {button-group dropdown-list inverse-button}
- Car Insurance
- Home Insurance
- Pet Insurance
Important information
Auto & General Insurance Company Ltd, as underwriter for Virgin Money, subscribes to the General Insurance Code of Practice (2020). Which sets out guidelines and standards for insurers. Among other things, the code requires us to have in place a process for fairly and effectively resolving any complaints and disputes between us and you.
The Virgin Money Insurance suite of products is distributed by Honey Insurance Pty Ltd ABN 52 643 672 628, AFSL 528 244 and issued by RACQ Insurance Limited ABN 50 009 704 152, AFSL 233 082. Conditions, limits and exclusions apply.
Virgin Money Australia is a division of Bank of Queensland Limited ABN 32 009 656 740 AFSL 244616 (Virgin Money). Virgin Money and its related bodies corporate do not guarantee or otherwise support the issuers of the insurance, nor the insurance products.
Any advice is general advice only and does not take into account your personal objectives, financial situation or needs and may not be right for you. You should read the relevant PDS, any applicable SPDS and TMD available at insurance.virginmoney.com.au/documents before making any decision.
If you purchase a general insurance product, Virgin Money is paid a commission which is a percentage of your premium. Details are provided in the Virgin Money Financial Services Guide by clicking here.
Our privacy policy outlines how we handle your personal information, and also explains how you can access your details, seek corrections and make complaints. View Virgin Money’s Privacy Policy here.