How do I redeem Virgin Money Points?

To redeem your points, open the Virgin Money app and tap ‘Rewards’. Then, select ‘Redeem’ and choose the option that works for you. You can turn points into cashback, grab a digital gift card, pay for travel, or even use them to cover a purchase you just made. It's quick, easy and happens right in the app - so your rewards are always close at hand.

How do I redeem my points for cash?

Once you’ve earned at least 500 Virgin Money Points, you can convert them into cold, hard cash. Just head into the app, select ‘Redeem’, and choose the cashback option. You can either do this manually when it suits you or set up an automatic redemption each month, so your points turn into money without you lifting a finger.

Can I pay for everyday purchases with points?

Sure can. With Pay with Points, you can use your Virgin Money Points on eligible transactions. The value will be credited directly back into your account. It’s no stress and sorted in just a few taps – a clever way to use your rewards on things you’ve already paid for.

How long does Pay with Points take to process?

If you use Pay with Points on your Go account, your cash credit will be credited within minutes into your chosen eligible Virgin Money account.

For credit card users this takes a little longer. You’ll usually see your cash credit the next day, but it can sometimes take up to 3 business days.

Do Virgin Money Points expire?

There’s no 'use-by' date on these points if you have an active eligible Virgin Money Go Account with us and have earned or redeemed a point within the last 2 years.

One thing to know, if you close all your accounts the points you earned will expire within 3 months of closing and you will only be able to redeem any remaining points as an eVoucher (giftcard).

You can redeem your Virgin Money Rewards Points for points with our Travel Program partners; including Velocity Frequent Flyer, Marriott Bonvoy and United MileagePlus.

To redeem your points simply click on ‘Redeem’ in the Rewards Hub and select ‘Transfer points to your travel program’.

Keep in mind: The Travel Program you are transferring to must be in the same name as your Virgin Money product. Once transferred the points are usually available within 24 hours, but it can take up to 5 business days.

How do I check my Virgin Money Points balance?

Keeping track of your rewards is easy. Just log into the Virgin Money app, tap ‘Rewards’, and you’ll see your points balance right at the top of the screen. From there, you can also view redemption history and available offers - everything you need to manage and maximise your rewards, all in one spot.

Important information

Important information

Prepared by Virgin Money Financial Services Pty Ltd ABN 51113 285 395 AFSL 286869 ('Virgin Money'). Virgin Money Super is a plan in the Mercer Super Trust ABN 19 905 422 981. Issued by Mercer Superannuation (Australia) Limited ABN 79 004 717 533, Australian Financial Services Licence 235906, the trustee of the Virgin Money Super Plan which is part of the Mercer Super Trust ABN 19 905 422 981. 'MERCER’ is an Australian registered trademark of Mercer (Australia) Pty Ltd ABN 32 005 315 917. ©2024 Mercer. All rights reserved.

This information is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, please consider the Product Disclosure Statement and Target Market Determination (TMD), available at virginmoney.com.au/super.

Virgin Money and Mercer regard the security of your personal information of the utmost importance. If you receive a suspicious email or one requesting information such as your account, PIN or log in details, do not open any attachments and report it to our Customer Care Team on 1300 652 770. You can learn more about online security at www.virginmoney.com.au/help/online-security.

For Employers

The information above is intended as a guide only. If you are unsure about who you need to make contributions for, we suggest you contact the ATO. As an employer, it's important you fully understand your superannuation obligations as failure to meet these minimum requirements could mean financial penalties from the Government.

QuickSuper is a registered trademark, and a product owned and operated by Westpac Banking Corporation ABN 33 007 457 141. Westpac’s terms and conditions applicable to the QuickSuper service are available after your eligibility for the free clearing house service is assessed by Virgin Money Super.

Things you need to know

1. Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 (Virgin Money) provides and operates Virgin Money's Super Engagement Program. To earn and redeem Velocity Points, you must be a Velocity member. Velocity Frequent Flyer issues Velocity Points on instruction from Virgin Money. Velocity is not responsible for the material in this document and does not hold an AFSL. Velocity membership and Points earn and redemption are subject to the Member Terms and Conditions, available at www.velocityfrequentflyer.com, as amended from time to time. Virgin Money reserves the right to change or withdraw Virgin Money’s Super Engagement Program at any time in line with the Terms & Conditions.

Velocity Points are available to new and existing Virgin Money Super customers. 1 Velocity Frequent Flyer Point will be awarded for every $5 of Net Super contribution during the Points Earn Period. The maximum number of Velocity Points you may earn in respect of any financial year is 250,000 Velocity Points. The number of Velocity Points Virgin Money will allocate to you for a Points Earn Period is based on the net contributions in your Virgin Money Super account during that period. Points are allocated to your account approximately 3½ months after the Points Period end. See Virgin Money’s Super Engagement Program Page for more details. To be eligible to earn Velocity Points for a given Points Earn Period, you must be a member of Virgin Money Super on the relevant Points Issue Date, you must have updated your Virgin Money Super account with your Velocity membership number, name and surname before the last business day of the relevant Points Earn Period; you must have had a superannuation guarantee contribution or a voluntary contribution received into your Virgin Money Super account during the relevant Points Earn Period and you must be an individual who is an Australian permanent resident or citizen and you must be an active member of Velocity Frequent Flyer. You must not have made a rollover out of your Virgin Money Super account in the 18 months before the relevant Points Issue Date.